Privacy Policy

Lead Intelligence is operated by Daisuke Bear Tech, a registered business name of Sign High Pty Ltd (ABN 88 664 867 261), Australia. This policy explains how Sign High Pty Ltd handles information when providing Lead Intelligence to approved Australian businesses.

Information we collect

We may store account and business details, business contact details, organisation and property information, enquiry details, interactions, consent and communication preferences, lead-source attribution, campaign evidence, subscription records and security or audit records. Connected services may provide account identifiers, granted permissions, token expiry details and the customer data the user has authorised the service to retrieve.

How we use information

Information is used to provide and secure the service, authenticate users, connect authorised accounts, respond to enquiries, prepare quotes, manage opportunities, perform requested work, measure marketing effectiveness, provide support, administer subscriptions and comply with communication preferences and legal obligations. We do not sell personal information or use connected-account data for unrelated advertising.

Sources

Information may come directly from an account holder or another person, an authorised connected business account, a referral, a public business source or manual entry by the customer. Customers are responsible for ensuring they are authorised to connect an account and upload or process information through Lead Intelligence.

Service providers and overseas processing

We may disclose limited information to providers needed to operate the service, including hosting, security, payment, email, mapping, analytics, artificial-intelligence and connected-platform providers. These may include Stripe, Google, Meta and OpenAI. Some providers may process or store information outside Australia, including in the United States and other locations where they or their subprocessors operate. Their handling is also governed by their own terms and privacy policies.

Connected Meta and Google accounts

Lead Intelligence requests only permissions needed for the feature the customer chooses. Meta access may include authorised Pages, Instagram professional accounts and lead-form information. Google access may include authorised Gmail, Analytics and Search Console data. Tokens are kept server-side and are not shown to other customers. Customers may disconnect an integration, revoke access with the provider or request deletion of previously stored records.

Marketing and choices

Marketing communication requires an appropriate permission or lawful basis. Unsubscribe and do-not-contact choices are recorded and enforced. An enquiry does not automatically establish permission for unrelated marketing.

Security

We use access controls, isolated customer workspaces, server-side credential handling, encrypted integration credentials, secure session cookies, webhook verification, backups and audit records. No online service is completely risk-free. Customers must protect their login details and promptly report suspected unauthorised access.

Retention

Operational customer information is retained while an account is active and for a limited period afterwards when reasonably needed for recovery, security, legal obligations or dispute resolution. Backups expire on a rolling schedule. Suppression records may be retained to honour unsubscribe or do-not-contact choices. Information is then deleted or de-identified where appropriate.

Access, correction and deletion

You may request access to, correction of or deletion of your information. Some records may need to be retained where required by law. See our data deletion instructions.

Complaints and contact

For privacy questions, access or correction requests, or complaints, contact ds@signhigh.com.au. We will investigate and respond within a reasonable period. If a privacy complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner.